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About Your VisitQ. Where should I park when I come for my appointment? Parking is available in the on-site parking garage; entrances are located on J, K, and 30th streets. back to top Q. Where should I park if my vehicle exceeds the height restrictions for the parking garage? There is a loading/unloading zone located just inside the 30th Street entrance to the parking garage. Patients can be wheeled through the parking garage to the elevator entrance which is in the southeast corner of the building. back to top Q. What if I need wheelchair assistance? Wheelchair assistance is available. Please call ahead (916) 374-5500 or inquire at the front desk on the second floor. back to top Q. What do I bring with me to my first appointment? Please plan to arrive for your first appointment 15-30 minutes prior to your appointment time to sign in and complete new patient forms. To save time, you can download these forms here. Please bring any diagnostic test results or scans (if your referring physician has not already sent them), as well as insurance, Medicare or Medi-Cal information. Also, bring any prescriptions you are currently taking. back to top Q. Who should I call if I have questions about my treatment? Call our main number at (916) 374-5500 and ask for your physician's nurse or medical assistant. Our team works closely with your doctor and has experience and training in handling your inquiries. All emergency calls will be answered immediately. Non-emergency calls will be routed to the appropriate person. If he or she is not available, please leave a voice mail message, and your call will be returned by the end of the workday. You can also contact us by using RelayHealth, our secure patient messaging portal (no urgent or emergency messages please). back to top Q. What if my treatment requires a hospital stay? Our physicians admit patients to Mercy General Hospital, Sutter General and Sutter Memorial Hospitals in Sacramento. For elective hospitalizations such as chemotherapy admissions, our office will schedule the admission. If you have not heard from us by 9:00 a.m. on the morning of your scheduled admission, please call your physician's nurse or medical assistant at (916) 374-5500. back to top Q. Will I need to file claims with my insurance company? No. Once you provide us with your insurance information, we will file claims on your behalf. Co-pays are due at each visit, and you will receive a monthly statement to keep you up-to-date. back to top Q. How do I get a refill for my prescriptions? When you need a prescription refill, call your pharmacy with the required information, including our fax number, (916) 374-5500 (Sacramento office). If necessary, the pharmacist will contact our office for approval. We must review your records and check with your physician before the refill can be approved. Many local pharmacies are part of the SureScripts network, which means that requests for refills can be transmitted to our office by means of an electronic interface, which will speed up the refill process greatly. Please remember that we close at 5:00 p.m. on Fridays. Please check your prescription supplies frequently and allow enough time for both the pharmacy and our office to complete the required steps, which is usually 72 hours. Also, please be aware that California state law mandates that controlled substances, such as strong narcotics, require special prescription forms and cannot be refilled by phone or mail. back to top |